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Legal & Policies

Returns & Refunds

We take pride in the quality of every item we offer. Please read this policy carefully before completing a purchase so you are fully informed of your rights and our process.

01

Returns may be accepted within 7 days of receiving your order, provided all of the following conditions are met:

  • The item has not been worn or used
  • The item is in its original condition with all tags intact
  • The original packaging is undamaged and complete
  • The item shows no signs of staining, damage, or alteration
02

The following items are strictly non-returnable for hygiene and product integrity reasons:

  • Worn or used items
  • Custom-made or personalised orders
  • Items purchased on discount or during a sale
  • Items damaged after delivery
03

To request a return, please contact us within 7 days of delivery. Include your order number and a clear reason for the return. Once your request is reviewed and approved, we will provide instructions for the return shipment.

Please note: Return shipping costs are borne by the customer unless the error originated from our end (e.g. wrong item shipped).

04

Refunds are processed only after the returned item has been received, inspected, and approved by our team. Once approved, refunds will be issued within 5–10 business days to the original payment method used.

Shipping fees are non-refundable, except in cases where an incorrect item was delivered.

05

Exchanges are subject to stock availability. If the requested replacement item is unavailable, we will offer a store credit or a full refund at your discretion.

Want to start a return?

Get in touch today.

Contact us with your order number and we will guide you through the process.

hello@abayaklosette.com  ·  @abayaklosette

Abaya Klosette
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